Question 1

How does the Lend A Brick subscription service work?

Accepted Answer

At Lend A Brick, we offer a convenient and cost-effective subscription service for LEGO® enthusiasts. To get started, follow these simple steps:

1. Visit our website and navigate to the 'Pricing'(https://www.lendabrick.com/plans-pricing) header.
2. Choose and purchase the monthly subscription plan that best suits your needs.
3. Head over to the 'Pick Your Sets' tab and select from the available LEGO® sets in our extensive collection.
4. Confirm your order, and we'll dispatch it promptly via Royal Mail's Tracked 48 service.
5. Enjoy building your chosen set, then simply return it when you're ready to try something new.

With our service, you can borrow, build, and repeat to your heart's content without the need to purchase new sets outright. This makes it a flexible and sustainable option for both casual builders and avid LEGO® collectors.

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Question 2

What age range is suitable for renting LEGO® sets from Lend A Brick?

Accepted Answer

At Lend A Brick, we believe that you're never too old to play with LEGO®. Our library is designed to cater to LEGO® enthusiasts of all ages, starting from 4 years old and up.

If you're over 4 years old (and we guess you are), any LEGO® set in our library will work for you. However, if you want a closer age guide to make the best choice, we recommend checking the set’s recommended age on the set listing, which can help you decide which set will be a good fit for your skills and interests.

This ensures you select a set that offers the right level of challenge and enjoyment for your age group.

Question 3

How long can I keep a LEGO® set?

Accepted Answer

Keep your LEGO® set for as long as you like – no rush! With 'Mystery Set' or ‘Pro Builder’ subscriptions, borrow one set at a time. Ready for a new one? Send it back, and we’ll let you know when you can borrow again. Want more? Go for the ‘Master Builder’ subscription and get two sets at a time. Plus, save with our annual plans!

Question 4

What is the VIP membership at Lend A Brick and how can I join?

Accepted Answer

The VIP membership at Lend A Brick is our exclusive Elite LEGO Builders Membership, designed specifically for master builders who are eager to tackle the most challenging and premium LEGO sets available.

These sets can be extremely intricate and sometimes cost thousands of pounds, so membership is restricted to invitation only to ensure that only the most dedicated and experienced builders have access.

As a VIP member, you'll not only be able to take on these complex builds, but you'll also receive a welcome pack and a variety of free gifts as part of your membership. If you're interested in becoming a VIP member, when you have had an active subscription for 3 consecutive months you will be able to apply for the VIP membership, but the list is short and we only take on a few members each year as to make sure there is enough sets to go round.

Question 5

What should I do if I receive a LEGO® set from Lend A Brick with missing pieces?

Accepted Answer

At Lend A Brick, we strive to ensure your LEGO® building experience is as enjoyable as possible. To that end, we thoroughly check each set before dispatching it to make sure it's complete.

However, in the unlikely event that you receive a set with missing pieces, please don't worry. Missing a piece or two may not ruin your build, but we understand that it can be inconvenient.

If you find any pieces missing from your set, please inform us immediately by emailing hi@lendabrick.com. We are committed to resolving such issues promptly to keep your LEGO® adventure on track.

Question 6

What should I do if I lose some LEGO® pieces from a set I've borrowed from Lend A Brick?

Accepted Answer

Of course! We’re only human. Sometimes accidents happen and LEGO® pieces go AWOL. If you lose  please let us know we work on a 3 strike rule before you are charged for missing pieces. We may be able to replace them from our library at no extra cost to you. However, please be aware that we always check sets on return. If you send a set back with missing minifigures or more then a few pieces there will be additional charges as we will have to replace them but you will only pay the actual cost of the replacement plus any shipping or processing fees.

We appreciate your understanding and cooperation in helping us maintain our collection for all our users on this one 😊.

Question 7

How flexible are Lend A Brick's subscription plans?

Accepted Answer

Our subscription plans are super flexible! Want to upgrade, pause, or cancel? No problem! Upgrade anytime for more premium sets. Pause for up to three months and keep your access to premium sets. Cancel by sending back your set – once checked, you're free to go. Easy and stress-free!

Question 8

How Clean will the LEGO® Be?

Accepted Answer

Squeaky clean!

At Lend A Brick, we pride ourselves on providing a premium LEGO® rental experience that sets us apart from the rest.

Unlike peer-to-peer marketplaces, we manage our own inventory, ensuring that every set you rent comes directly from us with the highest standards of quality and safety.

Each LEGO® set undergoes meticulous cleaning and inspection to meet all UK and EU safety guidelines, giving you peace of mind with every brick. Whether you're building for a special event, a family project, or just for fun, our best-in-class service ensures a seamless, enjoyable, and safe LEGO® building experience.

Question 9

How much does shipping cost and how do I return my LEGO® set?

Accepted Answer

Shipping is just £4.95 – a bargain! Inside your box, you'll find simple instructions and a pre-paid returns label. Just follow the steps, package your set, stick on the label, and drop it off at your nearest post office. Easy peasy!

Question 10

Can I suggest a new LEGO® set for the library?

Accepted Answer

Absolutely! Got a suggestion for a new set? Let us know. Use the "Request A Set" option on the menu, email us at hi@lendabrick.com, or contact us via our website. Your ideas help us make our library even better!

Question 11

Are Lend A Brick's LEGO® sets authentic?

Accepted Answer

You bet! Every set you rent from Lend A Brick is 100% genuine LEGO®. We only offer authentic LEGO® products because nothing else compares. Build with confidence – you're getting the real deal!

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